Online Classes for CSR Professionals
Interested in Spanish for customer service?
As the demand for bilingual customer service representatives continues to rise in the Philippines, it has become increasingly important for CSR professionals to learn Spanish.
Spanish is the second most spoken language in the world, and many companies are looking for employees who can communicate effectively with Spanish-speaking customers.
Remember, to access this course we recommend you to have at least an A2 level in Spanish,
Would you like to try a simple level test? https://docs.google.com/formsyou/d/e/1FAIpQLSesu29DP4ETTjxdYwfT9-ut8c74pC0-auUUpaxzv7m8Dbpn-Q/viewform?usp=sf_link
If the score is at least 18 please send us a message indicating your account type, will be a pleasure to invite you to a trial class.
You can also fill out this form: indicating your account type and approximate Spanish level:
https://form.jotform.com/211458030196451
Spanish for customer service
Our Spanish for Customer Service curriculum is tailored to the needs of CSR professionals, and covers key topics such as:
Native Spanish-speaking teachers👌
At My Spanish Teacher, we offer online Spanish classes specifically designed for CSR professionals. Our classes are led by native Spanish-speaking teachers who have experience working in customer service, and who understand the unique challenges that CSR professionals face on a daily basis.
Our CSR modules
Do you work in a call center? What’s your experience?
Inbound or Outbound?
Now you can choose your favorite modules
- Billing account (Credit cards, Personal loans..)
- Hotel reservations (Booking.com, Agoda, etc)
- Airlines (Travel reservations)
- Insurances (House insurance, Health insurance)
- Real Estate (Mortgages, Buy & Sale,
Greetings and introductions✔
Understanding cultural differences in greetings
Introducing yourself and your company in Spanish
Common phrases for welcoming customers
Common customer service phrases and vocabulary✔
Basic vocabulary related to customer service, such as “order,” “refund,” and “complaint”
Phrases for asking and answering common questions, such as “How can I help you?” and “Can you please repeat that?”
Understanding customer needs and responding appropriately
Handling difficult customers✔
Techniques for de-escalating situations and calming angry or upset customers
Strategies for empathizing with customers and addressing their concerns
Tips for handling customer complaints and resolving issues effectively
Phone and email etiquette✔
Best practices for answering calls and emails professionally
Tips for maintaining clear communication over the phone and in writing
Common Spanish phrases and vocabulary for phone and email interactions
Cultural considerations✔
Understanding the cultural nuances of customer service in Spanish-speaking countries
Tips for interacting with customers of different cultural backgrounds
Avoiding cultural miscommunications and misunderstandings in customer service interactions
Flexible Scheduling
We understand that CSR professionals have busy schedules, which is why we offer flexible scheduling for our online classes. Our classes are available at various times throughout the day, and can be scheduled according to your availability.
Benefits of Learning Spanish for Customer Service
Learning Spanish can open up new opportunities for CSR professionals, and can lead to higher-paying positions and promotions. In addition, being able to communicate with Spanish-speaking customers can help to improve customer satisfaction and loyalty, which is important for any company.
Start Learning Today
Don’t miss out on the opportunity to improve your customer service skills and advance your career. Sign up for our Spanish for Customer Service classes today and start learning with our expert teachers.
Contact us to schedule a free consultation and level test, and take the first step towards becoming a bilingual CSR professional.📩
